Quandoo Reviews

Dreadfull company still advertising menus that are years out of date. Numerous requests for them to delete. Unresponsive as we're they trying to cancel this dreadful set up.

Do not use this pathetic company.
They over charge and make up fees

Fraudulent company, produce fictitious documentation, bookings that aren't real, to a location which has been closed for 2 years, then send the 'debt' to a debt collections company. Avoid at all costs

I made a reservation in June and referred a few of my friends. I redeemed my points for cashback and was fine initially. Then they asked me recently after a couple of months unrelated to the points I waa redeeming to provide proof of the reservation attendance before they pay me cashback.

Well I don't keep a receipt for drinks and food that I buy for a couple of months and I paid by cash so I don't have proof other than the restaurant confirming the booking and attendance as its asks for a review.

They basically said to me if you can't provide proof by either a receipt or bank statement they will close my account and cancel all payments. The confirmation of reservation wasn't sufficient proof?

Bit of a scam and joke of a company as they pay after 14 working days and forget to pay so when you request the 14 working days starts all over again?

Would not recommend.

If you own a business, a restaurant or any other hospitality related, STAY FAR AWAY FROM THEM! What they do, is place a widget on your googlemybusiness profile (which is YOUR OWN NOT THEIR) and get the traffic reservations through their system, so you basically pay them as parasite. It's a legal scam, a restaurant owner trap that may cost hundreds of pounds a month to your business. After that they send wrong monthly statment which you have to discuss and if don't pay they charge extra costs for their debt collection agency. AVOID THIS SCAM. quandoo shame on you

Basically they promise restaurant covers but annex your Google business panel to get them. I said I would sign up provided they didn’t take control of my panel which was providing bookings anyway but they took it. I have been fighting them over this and I heard nothing for a year. Now they’re back threatening bailiffs. Be very careful with any company promising additional covers for your restaurant because this is almost certainly what they are going to do and there are plenty of them out there.

They are a Joke! My contract states clearly that I am not supposed to pay for bookings coming through Google, my website, and Instagram I tested it and every booking coming through Google I am getting charged I have such a small restaurant but I ended up paying to them £1500 it is clearly a technical fault on their side but it has been 3 weeks I am requesting a call back to solve this problem. Nobody yet contacted me I am calling their customer support they are not helpful. Can somebody call me and sort this?

Have just been to the Brook Inn at Redditch for lunch so disappointed firstly they had run out of bread for the pate starter. They had only one portion of fish and chips! So I had the burger. When the fish came for my husband it was covered with so much batter it was hard to find the fish! When my burger came it had bacon on which was so hard I couldn’t even get my teeth into it! The pulled pork topping was burnt and we had to pay for the privilege!! Would not recommend this restaurant to anyone with good taste!

I booked a restaurant through quando a few weeks back. It was quick and easy. However today I had a telephone call from the same restaurant asking have I booked a table for 4 tomorrow through quando. I said no so they cancelled it. This is not very good for restaurants if this happens and no one turns up. How did this get booked in the first place

We were given a cream tea cruise each as birthday presents and then lockdown happened. In July I decided it was time to book our cruise only our vouchers had expired at the beginning of July. Unfortunately the website had no contact information at all. My only option was a pay to extend button which I felt obliged to do as this was a gift. We are extremely disappointed as Covid lockdowns were unpredictable.

AVOID SCAM Company!!!! As a restaurant owner.

When we sign up they only said to us that we only pay them £2 per head on booking that are made through their website and now they go add their widget on my google profile and charge us £2 per head when customer booking using the widget on my own google profile page. Ignore all our email to cancel.

Booked 2 separate restaurants using Quandoo, and both had to be cancelled. Restaurant 1 was unavailable due to refurbishment, and for Restaurant 2, we were double booked. On each occasion the restaurants had to ring me to apologise for cancelling, even though I'd received e mails confirming bookings. In future, will phone restaurant direct

Very dubious company practices!
Very dubious company practices!, signed up with a clear written advice that we can cancel within the first 3 months only to be advised that we can not as not implemented their widget on our site! I ve requested to take down their reservation button from our google places profile and have been ignored repeatedly. Looking at legal options as we speak ( Do NOT sign up)

Booked a table through Quandoo, turned up at the restaurant and found they were full. They'd stopped using Quandoo months before but the Google Ads are still appearing. They've had to turn away hundreds of people who all thought their table was booked.

Whoever runs the advertising at this company should seriously consider a different career.

Waiter very slow and English not very good. Tried to pay with card, I used two, to be told they were declined and could I pay cash. Fortunately I had the cast. On checking with my banks they they had not been declined it was there machine that had no internet access. Make sure you have enough to cover the bill, spoilt an otherwise nice experience.